Purchase Terms and Conditions

Order Submission

Orders can be submitted directly to AdRem Software or to one of our Authorized Partners. Purchase Orders can be submitted by email (mailto:[email protected]) or fax.


Payments can be made via credit card, bank transfer or check (we will agree upon the most convenient payment method with the customer during order execution) when purchasing software online (through ShareIt system) you can choose among multiple currencies available.

Taxes and Deductions

Product prices do not include any national, state or local sales, use, value-added, or other taxes. Customer shall pay any such taxes, if applicable. Customer bears sole responsibility for any withholding tax liabilities, and no deductions shall be made by Customer from the amount payable to AdRem Software under any AdRem Software invoice.

Purchases from the European Union ("EU") countries may be subject to the EU value added tax. Customers from the EU are responsible for providing a valid VAT ID if any.

Withdrawal and Refund

AdRem Software provides an opportunity to evaluate any of its Products free of charge during a trial period specified in the applicable end-user license agreement, and encourages Customer to fully evaluate Product prior to purchasing. Customer may withdraw from using Product at its sole discretion anytime before the expiration of a free trial period.

Any refund request following the Product purchase date will be subject to the prior authorization by AdRem Software and acceptance of such request shall be at the sole discretion of AdRem Software.

Product Delivery

AdRem Software ships no physical Products. Any details necessary to enable Customer to download and/or use the purchased Product (including license keys or access details where applicable) will be delivered by AdRem Software to Customer via e-mail to an e-mail address provided by Customer. The customer is responsible for providing AdRem Software with a valid e-mail address for delivery purposes. No shipment is charged by AdRem Software for e-mail delivery.

AdRem Software will use its best efforts to deliver Product purchased by Customer within 2 business days of the order acceptance. AdRem Software shall not be liable for any failure to deliver Product within this timeframe.